NG112 reference

Psap

Structured NG112 reference page.

112 readiness

Policy, location, routing, and response quality connected in one operational model.

PSAP Technology

Public Safety Answering Point

NG112 changes what reaches the PSAP: not only voice, but potentially structured location, caller data, RTT, video, app data, vehicle data and transfers from other PSAPs. The PSAP side therefore needs workflow, display, recording, GIS and training changes, not just a new trunk.

Emergency session

PSAP edge

Call handling

GIS/CAD/recording

Dispatch coordination

What it does

A PSAP is the emergency answering center where calls or sessions are answered, assessed and coordinated.

The PSAP is the human and system endpoint for emergency intake and coordination.

How it works

Receives emergency sessions from routing networks.
Displays caller identity, callback, media and location.
Coordinates dispatch or transfer according to national and local procedures.

Key interfaces and protocols

SIP/media
GIS
CAD
Recording
Additional data display

Systems it interacts with

Call handling
GIS
CAD
Recording
RTT
Video

Common failure modes

Rich data arrives but is not visible to call takers.
Transfers drop media or location.
Recording misses non-voice channels.
Training lags behind technology.

Implementation considerations

Procure workflow capability, not only network connectivity.
Test call taker screens under real scenarios.
Include dispatch, supervisors and IT in design.

Standards

ETSI TS 103 479
ETSI TS 103 480

Related NG112 technologies

Relationship graph

Routing chain: ESRP <-> ECRF <-> LoST <-> PSAP Technology <-> ESInet

Accessibility chain: Real-Time Text <-> Total Conversation <-> Accessibility <-> PSAP Technology

IP Call Handling GIS for Emergency Routing CAD Integration Recording and Audit Multimedia PSAP PSAP Interconnect

Related country deployments

No country deployments are listed here until independently verified against official or high-confidence sources.

NG112 Call Flow

Sources

112: the European emergency number - European Commission, accessed 2026-08-31
Directive (EU) 2018/1972 establishing the European Electronic Communications Code - European Union, accessed 2026-08-31
Emergency communications - BEREC, accessed 2026-08-31
Next Generation 112 and the new Emergency Services Networks Landscape - EENA, accessed 2026-08-31
ETSI TS 103 479 deliverable directory - ETSI, accessed 2026-08-31

Last verified: 2026-08-31