NG112 reference
Multimedia Psap
Structured NG112 reference page.
112 readiness
Policy, location, routing, and response quality connected in one operational model.
PSAP Technology
Multimedia PSAP
Multimedia readiness means network, call-handling software, recording, staffing, accessibility processes and policy all line up. A PSAP is not multimedia-ready just because it has an IP connection.
Voice/text/video/data
->Multimedia call handling
->PSAP workflow
->Dispatch coordination
What it does
A multimedia PSAP can receive and manage more than ordinary voice, including text, video and emergency data where supported.
It is the PSAP-side capability needed to realize richer NG112 emergency sessions.
How it works
- Receives multiple media streams and data objects.
- Presents them in an operational interface.
- Supports transfer, recording and fallback across media types.
Key interfaces and protocols
- SIP/SDP
- RTT
- Video
- Additional data
- Recording
Systems it interacts with
- RTT
- Video
- Total Conversation
- PSAP
- Recording
Common failure modes
- Text or video cannot be transferred.
- Call taker screens become cluttered.
- Recording misses a media channel.
- Fallback behavior is not trained.
Implementation considerations
- Design around call taker cognitive load.
- Start with the highest-value media use cases.
- Measure end-to-end, not just feature checkboxes.
Standards
- ETSI NG112 references
- Accessibility requirements
Related NG112 technologies
Related country deployments
No country deployments are listed here until independently verified against official or high-confidence sources.
Related articles
Sources
- 112: the European emergency number - European Commission, accessed 2026-08-31
- Directive (EU) 2018/1972 establishing the European Electronic Communications Code - European Union, accessed 2026-08-31
- Emergency communications - BEREC, accessed 2026-08-31
- Next Generation 112 and the new Emergency Services Networks Landscape - EENA, accessed 2026-08-31
- ETSI TS 103 479 deliverable directory - ETSI, accessed 2026-08-31
Last verified: 2026-08-31
Advertisement