NG112 reference

Cad

Structured NG112 reference page.

112 readiness

Policy, location, routing, and response quality connected in one operational model.

PSAP Technology

CAD Integration

Computer-Aided Dispatch

CAD is not NG112 by itself, but NG112 data becomes useful only if it reaches the people and systems coordinating response. CAD integration may include location, caller data, incident notes, vehicle data and transfer context.

Call handling

Incident record

CAD

Dispatch units

What it does

CAD integration connects emergency intake information with dispatch workflows and incident management.

CAD turns call intake into dispatchable incident workflow where locally supported.

How it works

Receives incident and location context from call handling.
Supports dispatcher decisions and resource assignment.
Maintains incident records for audit and response.

Key interfaces and protocols

Call handling APIs
GIS layers
Incident data
Audit logs

Systems it interacts with

PSAP
Call handling
GIS
Additional data
Recording

Common failure modes

Location visible to call taker is not transferred to CAD.
CAD incident opens with incomplete address.
Additional data is not searchable later.
Integration outage forces manual rekeying.

Implementation considerations

Map each data field from call intake to dispatch.
Avoid overwhelming dispatchers with raw technical data.
Test manual fallback and reconciliation.

Standards

Operational integration practices
ETSI NG112 context

Related NG112 technologies

PSAP Technology IP Call Handling GIS for Emergency Routing Additional Emergency Data Recording and Audit

Related country deployments

No country deployments are listed here until independently verified against official or high-confidence sources.