NG112 reference
Emergency Text
Structured NG112 reference page.
112 readiness
Policy, location, routing, and response quality connected in one operational model.
Accessibility
Emergency Text
Some emergency text services are message-based, while RTT is conversational and character-by-character. Both can support accessibility, but they create different routing, timing, user-experience and PSAP workflow requirements.
Emergency text may be message-based; RTT is real-time conversational text.
Caller text channel
->Emergency text service
->PSAP or relay workflow
What it does
Emergency text covers text-based emergency access mechanisms and should be distinguished from Real-Time Text.
Emergency text provides non-voice access paths where supported by national emergency services.
How it works
- May use national messaging, app, relay or IP session mechanisms.
- Routes text to a PSAP or specialized handling service.
- Requires clear public instructions about availability and limitations.
Key interfaces and protocols
- RTT where used
- Messaging/app interfaces
- Relay services
- PSAP text handling
Systems it interacts with
- RTT
- Accessibility
- Emergency apps
- PSAP
- Recording
Common failure modes
- Public assumes text works everywhere.
- Message delivery latency is mistaken for live conversation.
- Location is weaker than voice call location.
- PSAP workflow is disconnected from voice call handling.
Implementation considerations
- Tell the public when and how text is supported.
- Keep location and callback workflows clear.
- Do not blur message-based text and RTT in technical requirements.
Standards
- European accessibility policy
- ETSI NG112 references
Related NG112 technologies
Related country deployments
No country deployments are listed here until independently verified against official or high-confidence sources.
Related articles
Sources
- 112: the European emergency number - European Commission, accessed 2026-08-31
- Directive (EU) 2018/1972 establishing the European Electronic Communications Code - European Union, accessed 2026-08-31
- Emergency communications - BEREC, accessed 2026-08-31
- Next Generation 112 and the new Emergency Services Networks Landscape - EENA, accessed 2026-08-31
- ETSI TS 103 479 deliverable directory - ETSI, accessed 2026-08-31
Last verified: 2026-08-31
Advertisement