Readiness
2026-02-05
Modern phone systems and emergency calling: an integration playbook
A practical guide for enterprises integrating Teams, VoIP providers, and wireless-carrier location paths into reliable emergency calling workflows.
Guides & Explainers
Evergreen implementation guidance for emergency communications teams.
Policy
2026-02-01
Data retention and incident response for location systems
A practical operating model for retention and incident handling in emergency location systems.
Readiness
2026-01-01
Operational runbooks for NG112 readiness
How to design practical runbooks that keep NG112 programs reliable through change, incidents, and scale.
Network
2025-12-01
Common failure modes (wrong PSAP, stale location, roaming)
A practical catalog of high-frequency emergency-calling failures and proven mitigation strategies.
Policy
2025-11-01
SBC/Direct Routing considerations for emergency calls
An operationally focused guide to SBC and Direct Routing controls that protect emergency call reliability.
Operations
2025-10-01
Testing & validation checklist for enterprise emergency calling
A detailed test and assurance framework for enterprise emergency calling before and after production go-live.
Network
2025-09-01
Privacy/GDPR considerations for emergency location
A practical privacy governance framework for emergency location processing under GDPR-era expectations.
Operations
2025-08-01
LIS database design patterns (civic addresses, network subnets, WAPs, switches)
Design patterns for LIS data models that reduce emergency misrouting and improve maintainability at scale.
Operations
2025-07-01
Teams emergency calling architecture for Europe
An expanded architecture guide for Microsoft Teams emergency calling in European environments with country-specific obligations.
Policy
2025-06-01
HELD in practice (and why enterprises care)
How HELD fits into enterprise emergency location design and where implementation programs typically fail.
Policy
2025-05-01
PIDF-LO: what it is, why it matters, common pitfalls
A practical implementation guide to PIDF-LO with common defect patterns and control recommendations.
Policy
2025-04-01
How location reaches the PSAP: AML vs PIDF-LO vs network location
A detailed comparison of AML, PIDF-LO, and network-based location approaches in real emergency calling operations.
Policy
2025-03-01
NG112 explained: what changes from legacy 112
A practical deep-dive into what actually changes when emergency communications move from legacy 112 models to NG112.