PSAP operations reporter
Portuguese and Iberian emergency services
Sofia writes about PSAP workflow, call taking, dispatch quality, operational runbooks, incident review, and front-line emergency service readiness.
Policy
EENA's 2026 conference coverage shows NG112 moving from a future architecture topic into a practical operating model built around ESInet, IP routing, richer media, and better location handling.
Policy
US enterprise E911 operations offer a useful comparison lens for European teams designing resilient emergency location workflows.
Policy
BEREC data is a useful first-pass layer for country research, as long as teams validate final claims against official national sources.
Policy
A practical deep-dive into what actually changes when emergency communications move from legacy 112 models to NG112.